Deepening supply chain connections across nine multinational sites secures supply to protect patients

Vision

With supply chain disruption and shortages putting patient care at risk, a leading global biotech became determined to secure supply through harmonized and collaborative supply risk management and planning.

Challenge

• A multinational supply chain with nine sites of different maturity, operating independently, and facing local level challenges.
• A lack of forecasting and capacity management capability, and relevant KPIs to facilitate good decision making.
• A wealth of internal expertise and experience remained untapped due to a lack of cross-site collaboration and communication.

Solution

The Head of Procurement Operations turned to Genioo for its expertise in facilitating collaboration and harmonizing ways of working. Together we:

• Set up a project organization with sourcing and planning represented across all nine sites
• Conducted detailed interviews/surveys/workshops to capture c.2000 inputs on site planning routines, pain points, performance & KPI measurement practices to align on eleven priority initiative
• Facilitated working groups with site planning teams to unlock their knowledge and build capabilities 
• Harmonized ways of working and sharing best practice and enhanced it with security of supply methodology and the outside in view of a sourcing specialist IP
• Co-created a global escalation process with clear responsibilities to empower teams to address supply risk with confidence and speed
• Strengthened Forecasting and Capacity Management by co-creating a process for master data clean-up and maintenance
• Educated the team on forecasting and the implementation of SAP auto forecast to connect to supplier ERPs for real-time insights

Impact

• Connected the nine sites with unified processes and ways of working.
• Deepened communication and collaboration between sites to unlock extensive internal sourcing and planning capabilities.
• Empowered teams to share best practice through bi-weekly platform to get together and share their expertise and upskill each other.
• Built confidence and capabilities in predicting and mitigating risk to secure supply.